Notifications and reminders have become an essential part of a therapy business in order to provide a positive client experience and do reduce no shows / DNAs.  


With people’s email inboxes getting increasingly busy and email providers being far more aggressive about putting emails in to promotional, spam, junk type folders, then the ability to rely on emails for reminders has decreased hugely.   


So what other ways can a therapist use and which ones are best? 


Malcolm Sloan shares his experiences of working with 100’s of therapists to give an overview of the pros and cons of emails and SMS notifications. 


Learning Agenda


  First Section
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Malcolm Sloan


Sports Injury Fix Founder and CEO Malcolm Sloan is a former management consultant, whose personal history of dealing with sports related injury inspired him to provide a solution to the frustrations facing therapists and clients. Malcolm founded the company in 2016 and now drives business development at Sports Injury Fix.